Hotel Indigo Playa del Carmen by IHG | Hotel in Playa del Carmen

8.2 (90 Reviews) |   Pet Friendly  11 Bathrooms  28 Guests
Downtown Hotel | Hotel Indigo Playa del Carmen by IHG

Hotel in Downtown, Playa del Carmen

Located in Playa del Carmen, a 5-minute walk from Playa del Carmen Beach, Hotel Indigo Playa del Carmen by IHG has accommodations with an outdoor swimming pool, private parking, a fitness center and a restaurant. Located around a 18-minute walk from Playa del Carmen Maritime Terminal, the hotel with free WiFi is also 1.4 miles away from Church of Guadalupe. The property is 500 yards from the city center and a 15-minute walk from ADO International Bus Station. The rooms at the hotel come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Rooms contain a coffee machine, while certain rooms are equipped with a terrace and others also feature city views. All guest rooms will provide guests with a fridge. An à la carte, American or vegetarian breakfast is served at the property. There's an in-house bar and guests can also use the business area. Speaking both English and Spanish, staff at the reception can help you plan your stay. Xel Ha is 30 miles from Hotel Indigo Playa del Carmen by IHG, while Kantenah Bay is 21 miles from the property. Cozumel International Airport is 22 miles away.

Hotel Indigo Playa del Carmen by IHG is located in Playa del Carmen.

This 69 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Balcony/Terrace, Accessibility, and several others. This is a good star rated property and has over 90 reviews with the average score of 8.2 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 69 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Indigo Playa del Carmen by IHG in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Indigo Playa del Carmen by IHG”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Security/Safety
Business Services
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Coffee house on site
  • Wine/Champagne
  • Snack bar
  • Bar
Parking
  • Parking
  • Accessible parking
  • Private Parking
  • Parking on site
Accessibility
  • Wheelchair accessible
  • Auditory guidance
  • Raised toilet
  • Toilet with grab rails
  • Visual aids (Braille)
  • Visual aids (tactile signs)
  • Lowered sink
  • Bathroom emergency cord
Activities
  • Happy hour
  • Fitness
  • Fitness center
General
  • Elevator
  • Pet friendly
  • Smoke-free property
  • Non-smoking rooms
  • Air conditioning
  • Family rooms
  • Heating
  • Safe
  • Hypoallergenic room available
  • Facilities for disabled guests
  • Designated smoking area
Guest Services
  • Baggage storage
  • 24-hour front desk
  • Meeting/Banquet facilities
  • Dry cleaning
  • Daily housekeeping
  • Business center
  • Ironing service
  • Packed lunches
  • Pet basket
  • Pet bowls
  • Valet parking
  • Laundry
  • Fax/Photocopying
  • Suit press
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Sun deck
  • Outdoor pool
Security/Safety
  • CCTV in common areas
  • Fire extinguishers
  • Key card access
  • Smoke alarms
  • CCTV outside property
  • Security alarm
  • 24-hour security
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against coronavirus
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Cashless payment available
Spa
  • Heated pool
  • Swimming pool
  • Beach chairs/Loungers
  • Pool with view
  • Infinity pool
  • Rooftop pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Partially refundable
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Claudia
Apr 24, 2026 07:00:00 AM
Review Score:   8
Brazil
Reviewer Type: Couple
Travel Purpose: leisure
Positive: We really liked the reception staff, always kind even when we were just passing through, especially Alma who seemed genuinely concerned about our well-being. We requested a quiet room before our arrival, which was promptly provided, and the room was large and very comfortable. Great location. Mineral bottle of water were provided every day.
Negative: One night we were woken up startled at three in the morning by a very loud noise coming from the floor above (banging and dragging heavy things). I had to call reception to get them to stop, and they told us it was the maintenance team. They should have a protocol to prevent this from happening. Breakfast is à la carte and takes a while to prepare (but has good options). Important note: it starts at 7 am, so if you have tours you might not be able to eat. We had a misunderstanding where the reception told us it would be possible to prepare something to take on the tours, but the restaurant staff said it wasn't possible; in the end, we went without breakfast for 3 days.
Summary: Good Hotel
See All Reviews

Room Arrangement

Room Info Facilities
Standard King Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed
Standard King Room

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Premium Queen Room with Two Queen Beds
Room Type: Family
Room Size: 39 m2
2 Queen bed(s) Bed
Premium Queen Room with Two Queen Beds

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area, Sofa

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Sofa bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Balcony
Room Type: Double
Room Size: 35 m2

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Standard Room
Room Type: Double
Room Size: 32 m2
Standard Room

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Ocean View
Room Type: Double
Room Size: 32 m2
Standard King Room with Ocean View

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

View

Sea view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Balcony and Ocean View
Room Type: Double
Room Size: 35 m2

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

View

Sea view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Premium Queen Room with Two Queen Beds and Terrace
Room Type: Quad
Room Size: 45 m2
Premium Queen Room with Two Queen Beds and Terrace

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Interconnecting room(s) available, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area, Sofa

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

Outdoors

Terrace

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor

Room amenities

Socket near the bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Premium King Room with Balcony
Room Type: Triple
Room Size: 39 m2

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area, Sofa

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Sofa bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Premium Corner King Room with Balcony
Room Type: Double
Room Size: 39 m2
Premium Corner King Room with Balcony

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area, Sofa

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Premium Corner King Room with Ocean View
Room Type: Double
Room Size: 39 m2
Premium Corner King Room with Ocean View

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area, Sofa

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

View

Sea view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Premium King Room with Terrace - Communications Accessible
Room Type: Double
Room Size: 45 m2

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Toilet, Private bathroom, Conditioner, Free toiletries, Walk-in shower, Hairdryer, Shampoo, Towels, Body soap

General

Tile/Marble floor, Smoke Alarm, Laptop safe, Key card access, Air conditioning, Carbon monoxide detector, Interconnecting room(s) available, Safe, Trash cans

Media & Technology

Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Coffee machine

Living Area

Desk, Sitting area, Sofa

Bedroom

Linens, Wardrobe or closet, Childrens' cribs, Alarm clock

View

City view

Outdoors

Terrace

Accessibility

Entire unit wheelchair accessible, Accessible by elevator, Toilet with grab rails, Entire unit located on ground floor, Raised toilet, Adapted bath, Lower sink, Hearing accessible, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Downtown hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown hotel?

Check-in time for Downtown hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown hotel have a swimming pool?

Yes, this Downtown hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown hotel?

Best-rates for the Downtown hotel starts from $136 per night with includes Security/Safety, Fireplace/Heating, Bar, Internet, Wellness Facilities, Pet Friendly, Pool, Wheelchair Accessible, Balcony/Terrace, Accessibility, Business Services, Child Friendly, Parking, Oceanfront, Kitchen, Laundry, Air Conditioner, Ocean View, Restaurant, Toiletries, Guest Services, Entertainment, Breakfast, Designated Smoking Area, View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown hotel?

Based on the information reported by the owner or manager, the Downtown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD136
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