Hotel Milam, Michelin Key winner | Hotel in Tulum

| 9.6 (216 Reviews) |  1 Bathroom
Tulum Hotel | Hotel Milam, Michelin Key winner

Hotel in Tulum

Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a steam room are onsite.
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Pool
Designated Smoking Area
View
Private Pool
Ocean View
Accessibility
Transportation/Shuttle
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Designer toiletries
  • Soap
  • Bathrobes
  • Toilet paper
  • Towels
  • Rainfall showerhead
  • Hair dryer
  • Shower
Bedroom
  • Hypo-allergenic bedding
  • Bed sheets
  • Premium bedding
  • Air conditioning
  • Pillow menu
  • Iron/ironing board
  • Private pool
  • Soundproofing
Breakfast
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 1 restaurant
  • Coffee/tea maker
  • Free bottled water
Parking
  • Onsite parking includes off-street options
  • Beach shuttle (surcharge)
Accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • This property does not have elevators
  • Well-lit path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Outdoor pool access
  • Private picnics
  • Steam room
  • Outdoor pool
  • Full-service spa
  • Designer stores
  • Access to nearby outdoor pool
  • Bike parking
  • Bicycle rentals
General
  • English
  • Spanish
  • Designated smoking areas
  • Romance packages available
Guest Services
  • Outdoor pool
  • Access to nearby outdoor pool
  • Laundry facilities
  • Soundproofed rooms
  • Luggage storage
  • Laundry facilities
  • Daily housekeeping
  • Front desk (limited hours)
Internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Pool sun loungers
  • Pool umbrellas
Spa
  • Body treatments
  • Spa open daily
  • Massage - sports
  • Facials
  • Massage/treatment rooms
  • Reflexology
  • Aromatherapy
  • Body scrubs
  • 2 treatment rooms
  • Massage - deep-tissue

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 11:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children 17 and younger are not allowed at this property. all guests older than 17 are welcome.
Payment Policy
Pet fee: mxn 812 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 44 lbs per pet) food and water bowls are available pets allowed for an extra charge of mxn 812 per pet, per day pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Brandie
Jan 6, 2026 08:53:57 PM
Review Score:   6
Summary: Upon arrival of the bag handling guys wrote on my suitcase accidentally with pen and I got upset because he just damaged my new Beis suitcase. And when I made a big deal, they changed me from room 16 to room 8…. Whatever that means. When I checked into the room, the light behind the headboard didn’t work, the nightstand lamps didn’t work- one of them, shocked me. The pool lights didn’t work at night time and neither did the led strip around the floor. And neither did the outside lights work in the front porch or the tree lights. When I went to go, ask them if they could get them to work Rocardo at the desk said that none of them are supposed to turn on or work and I told him that was the reason why I booked the room- So that I could use the pool at night. As I’m browsing Instagram, I see that other people and a friend who just checked in also have the lights on in their rooms that I was told aren’t an amenity that are supposed to turn on that it was just for the photos for “promotional purposes.” Weird vibes.
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Room Arrangement

Room Info Facilities
Grand Room
Room Size: 645 square feet m2
1 King Bed
Grand Room

General

Square feet - 645, Minibar, Outdoor shower, Number of bedrooms - 1, Number of living rooms 1, Square meters - 59.96, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Ping - 18, Garden view, Bed count minimum 1, Bed count maximum 1
Premium Room
Room Size: 1025 square feet m2
4 King Beds and Queen Bed
Premium Room

General

Bed count minimum 4, Dining table, Wheelchair accessible, Separate dining area, Private bathroom, Deck or patio, No rollaway/extra beds, Square feet - 1025, No cribs (infant beds), Ping - 29, Garden view, Number of bedrooms - 4, Square meters - 95.22, Bed count maximum 4

FAQ's

Is this Tulum hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Tulum hotel have a swimming pool?

Yes, this Tulum hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Tulum hotel?

Best-rates for the Tulum hotel starts from $375 per night with includes Ocean View, Wellness Facilities, Internet, Kitchen, View, Accessibility, Transportation/Shuttle, Spa, Toiletries, Sports/Activities, Restaurant, Bar, Guest Services, Pool, Private Pool, Bedding/Linens, Laundry, Air Conditioner, Designated Smoking Area with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Tulum hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Tulum hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Tulum hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Tulum hotel?

Based on the information reported by the owner or manager, the Tulum hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Tulum hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD375
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