Hard Rock Hotel Riviera Maya - All Inclusive | Resort in Puerto Aventuras

| 8.2 (185 Reviews) | Pet Friendly 14 Bathrooms 63 Guests

Puerto Aventuras Resort | Hard Rock Hotel Riviera Maya - All Inclusive

Resort in Puerto Aventuras

Located in Puerto Aventuras, 13 miles from ADO International Bus Station, Hard Rock Hotel Riviera Maya - All Inclusive provides accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Among the various facilities are a garden, a private beach area, as well as a shared lounge. The property has a 24-hour front desk, airport transportation, a kids' club and free WiFi. A buffet, continental or American breakfast is served at the property. At the resort you'll find a restaurant serving American, Brazilian and Japanese cuisine. Vegetarian, vegan and gluten-free options can also be requested. Hard Rock Hotel Riviera Maya - All Inclusive has a terrace. Playa del Carmen Maritime Terminal is 14 miles from the accommodation, while Tulum Archeological Site is 28 miles away. Cozumel International Airport is 22 miles from the property.

Hard Rock Hotel Riviera Maya - All Inclusive is located in Puerto Aventuras.

This 1119 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Ocean View, Balcony/Terrace, and several others. This is a 5 star rated property and has over 185 reviews with the average score of 8.2 . Coming to Puerto Aventuras and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 1119 Bedrooms Resort if you want to learn more about this place in Puerto Aventuras. These details are authentic, as they are provided by our partner, booking.com.

This Hard Rock Hotel Riviera Maya - All Inclusive in Puerto Aventuras is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hard Rock Hotel Riviera Maya - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

View

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Facility Overview

Breakfast

Snack bar

Restaurant

Parking

Private Parking

Parking

Parking on site

Accessible parking

Free parking

Activities

Hair coloring

Spa facilities

Haircut

Snorkeling

Facial treatments

Fitness classes

Manicure

Evening entertainment

Locker rooms

Fitness center

Private beach area

Beauty services

Kids' club

Pedicure

Spa lounge/Relaxation area

Body scrub

Body wrap

Sauna

Karaoke

Spa/Wellness packages

Waxing services

Beach

Yoga classes

Fitness

Body treatments

Hair treatments

Beachfront

Water park

Massage

Makeup services

Light therapy

Entertainment staff

Canoeing

Hairstyling

Hot tub/Jacuzzi

Tennis court

Nightclub/DJ

General

Chapel/Shrine

Air conditioning

Safe

Pet friendly

Non-smoking rooms

Smoke-free property

Family rooms

Elevator

Hypoallergenic room available

Convenience store on site

Guest Services

Pet bowls

Business center

ATM on site

Hair/Beauty salon

Baggage storage

Tour desk

Concierge

Shared lounge/TV area

24-hour front desk

Valet parking

Airport shuttle (additional charge)

Meeting/Banquet facilities

Babysitting/Child services

Express check-in/out

Airport shuttle

Room service

Daily housekeeping

Internet

Internet

Wifi

Free Wifi

Outdoors

Outdoor pool (year-round)

Outdoor pool

Terrace

Garden

Security/Safety

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

Food can be delivered to guest accommodation

Breakfast to-go containers

Access to healthcare professionals

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

First aid kits available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Process in place to check health of guests

Face masks for guests available

Physical distancing rules followed

Cashless payment available

Contactless check-in/out

Screens or physical barriers between staff and guests in appropriate areas

Spa

Pool bar

Pool with view

Kids' pool

Beach chairs/Loungers

Swimming pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are allowed upon request and charges may apply.

When traveling with pets, please note that the property proposes an optional program at an extra charge of usd 150 per pet, per stay. it includes a pet memory foam bed and access to pet friendly areas where the leash is not required, only pets of less than 18 kg are permitted, and 2 pets maximum per room, reservations made through april 28, 2025, for travel until january 7th, 2026, are eligible to receive a $200 usd resort credit per night, per room. use it on select spa, golf, and luxury services. terms: a 35% fee applies. the credit is nonrefundable, nontransferable, and cannot be redeemed for cash. not combinable with other discounts or credits.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions, guests under the age of 18 can only check in with a parent or official guardian, in the event of an early departure, the property will charge you the full amount for your stay.

License number: 008-007-000402

Reviews

Value for money:

7.05

Location:

7.89

Staff:

7.86

Facilities:

7.71

Comfort:

Cleanliness:

7.91

Marjorie

Nov 15, 2025 08:00:00 AM

Review Score: 8

Mexico

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: We really enjoyed our time at Hard Rock Riviera. The rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids. Lots of pool seating, too. The food was just okay—typical resort options—but overall it was a fun, relaxing family vacation.

Negative: One downside was that the lifeguard at the kids’ water park spent most of the time watching videos on her phone instead of paying attention, which didn’t feel very safe.

Summary: Great Family Stay

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Gold Double Beds Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Activities Hot tub Bedroom Childrens' cribs
Diamond King Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Activities Hot tub
Double Room Room Type: Double Room Size: 90 m² 3 Full bed(s) Bed	Activities Hot tub
Deluxe Sky Terrace (One Bedroom) Room Type: Double Room Size: 90 m² 1 King bed(s) Bed	Activities Hot tub
Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with personal Assistant Room Type: Double Room Size: 480 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Activities Hot tub Bedroom Childrens' cribs
Deluxe Gold king bed Room Type: Triple Room Size: 45 m² 1 King bed(s) Bed	Activities Hot tub Bedroom Childrens' cribs
Deluxe Partial Ocean View Double Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Activities Hot tub Bedroom Childrens' cribs
Rock Royalty Partial Ocean View Double Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Activities Hot tub Bedroom Childrens' cribs
Rock Suite Ocean Front (Two Bedroom) with Personal Assistant Room Type: Suite Room Size: 179 m² 2 King bed(s) Bed 2 Full bed(s) Bed	Activities Hot tub Bathroom Private bathroom Bedroom Childrens' cribs
Heaven Diamond King - Adults Only Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Activities Hot tub
Heaven Deluxe Gold Double Beds - Adults Only Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Bathroom Conditioner, Towels, Toilet, Hairdryer, Toilet paper, Spa tub, Slippers, Shampoo, Body soap, Free toiletries, Private bathroom, Bathtub or shower, Shower General Smoke Alarm, Air conditioning, Trash cans, Safe, Key card access, Iron, Ironing facilities, Laptop safe, Carbon monoxide detector Media & Technology Telephone, Flat-screen TV, TV, iPod dock Activities Hot tub Outdoors Balcony Internet Wireless internet Services Wake-up service Bedroom Linens, Alarm clock, Wardrobe or closet View Garden view Kitchen Coffee machine Room amenities Socket near the bed, Clothes rack, Non-feather pillow Pool and Spa Pool towels Food & Drink Bottle of water Layout Window Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Heaven Deluxe Sky Terrace (One Bedroom) - Adults Only Room Type: Double Room Size: 90 m² 1 King bed(s) Bed	Activities Hot tub
Heaven Rock Royalty Partial Ocean View King - Adults Only Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Activities Hot tub
Heaven Rock Suite Ocean Front (Two Bedroom)with Personal Assistant - Adults Only Room Type: Double Room Size: 240 m² 2 King bed(s) Bed	Bathroom Conditioner, Towels, Toilet, Hairdryer, Toilet paper, Spa tub, Slippers, Shampoo, Body soap, Free toiletries, Private bathroom, Bathtub or shower, Shower General Smoke Alarm, Air conditioning, Trash cans, Safe, Key card access, Ironing facilities, Iron, Interconnecting room(s) available, Laptop safe, Carbon monoxide detector Media & Technology Telephone, Flat-screen TV, TV, iPod dock Activities Hot tub Kitchen Kitchenette, Coffee machine, Dining table Outdoors Balcony Living Area Sofa, Sitting area, Dining area Internet Wireless internet Services Wake-up service Bedroom Linens, Alarm clock, Wardrobe or closet View Sea view, Garden view Room amenities Socket near the bed, Clothes rack, Non-feather pillow Pool and Spa Pool towels Food & Drink Bottle of water Layout Window Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Heaven RRL Deluxe platinum King Bed Room-1 Adults only Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Bathroom Conditioner, Towels, Toilet, Hairdryer, Toilet paper, Spa tub, Slippers, Shampoo, Body soap, Free toiletries, Private bathroom, Bathtub or shower, Shower General Smoke Alarm, Air conditioning, Trash cans, Safe, Key card access, Iron, Ironing facilities, Laptop safe, Carbon monoxide detector Media & Technology Telephone, Flat-screen TV, TV, iPod dock Activities Hot tub Outdoors Balcony Internet Wireless internet Services Wake-up service Bedroom Linens, Alarm clock, Wardrobe or closet View Sea view, Garden view Kitchen Coffee machine Room amenities Socket near the bed, Clothes rack, Non-feather pillow Pool and Spa Pool towels Food & Drink Bottle of water Layout Window Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Heaven Deluxe Gold King - Adults only Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Bathroom Conditioner, Towels, Toilet, Hairdryer, Toilet paper, Shampoo, Slippers, Body soap, Free toiletries, Private bathroom, Bathtub or shower, Shower Media & Technology Telephone, Flat-screen TV, TV Activities Hot tub Outdoors Balcony General Smoke Alarm, Laptop safe, Carbon monoxide detector, Key card access Services Wake-up service Bedroom Linens, Alarm clock Kitchen Coffee machine Food & Drink Bottle of water Room amenities Non-feather pillow Physical distancing Single-room AC for guest accommodation
Deluxe Diamond King Bed Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Bathroom Conditioner, Towels, Toilet, Hairdryer, Toilet paper, Spa tub, Slippers, Shampoo, Body soap, Free toiletries, Private bathroom, Bathtub or shower, Shower General Smoke Alarm, Air conditioning, Trash cans, Safe, Key card access, Iron, Ironing facilities, Laptop safe, Carbon monoxide detector Media & Technology Telephone, Flat-screen TV, TV, iPod dock Activities Hot tub Outdoors Balcony Internet Wireless internet Services Wake-up service Bedroom Linens, Alarm clock, Wardrobe or closet View Garden view Kitchen Coffee machine Room amenities Socket near the bed, Clothes rack, Non-feather pillow Pool and Spa Pool towels Food & Drink Bottle of water Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Deluxe Platinum Sky Terrace King Room Type: Suite Room Size: 90 m² 1 King bed(s) Bed	Bathroom Conditioner, Towels, Toilet, Hairdryer, Toilet paper, Spa tub, Slippers, Shampoo, Body soap, Free toiletries, Private bathroom, Bathtub or shower, Shower General Smoke Alarm, Air conditioning, Trash cans, Safe, Key card access, Iron, Ironing facilities, Laptop safe, Carbon monoxide detector Media & Technology Telephone, Flat-screen TV, TV, iPod dock Activities Hot tub Outdoors Terrace, Balcony Internet Wireless internet Services Wake-up service Bedroom Linens, Alarm clock, Wardrobe or closet View Garden view Kitchen Coffee machine Room amenities Socket near the bed, Clothes rack, Non-feather pillow Pool and Spa Pool towels Food & Drink Bottle of water Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Deluxe King Bed Room Type: Triple Room Size: 45 m² 1 King bed(s) Bed	Bathroom Conditioner, Towels, Toilet, Hairdryer, Toilet paper, Shampoo, Slippers, Body soap, Free toiletries, Private bathroom, Bathtub or shower, Shower General Smoke Alarm, Air conditioning, Trash cans, Safe, Key card access, Iron, Laptop safe, Carbon monoxide detector Media & Technology Telephone, Flat-screen TV, TV, iPod dock Outdoors Balcony Services Wake-up service Bedroom Linens, Childrens' cribs, Alarm clock, Wardrobe or closet View Garden view Kitchen Coffee machine Pool and Spa Pool towels Food & Drink Bottle of water Room amenities Socket near the bed, Non-feather pillow Physical distancing Single-room AC for guest accommodation

FAQ's

Is this Puerto Aventuras resort pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puerto Aventuras resort?

Check-in time for Puerto Aventuras resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $881 per night with includes Accessibility, Business Services, Wellness Facilities, Bar, Guest Services, Entertainment, Pet Friendly, TV, Breakfast, Child Friendly, Hot Tub, View, Spa, Restaurant, Toiletries, Internet, Security/Safety, Parking, Pool, Ocean View, Balcony/Terrace, Oceanfront, Transportation/Shuttle, Sports/Activities, Air Conditioner, Private Beach with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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