Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive | Resort in Puerto Aventuras

| 8.7 (51 Reviews) | Pet Friendly 11 Bathrooms 27 Guests

Puerto Aventuras Resort | Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Resort in Puerto Aventuras

Located in Puerto Aventuras, 13 miles from ADO International Bus Station, Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive has accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. This 5-star resort offers a private beach area and room service. The property has a garden, as well as a restaurant that serves American and Brazilian cuisine. The rooms come with air conditioning, a flat-screen TV with satellite channels, a minibar, a coffee machine, a shower, free toiletries and a closet. With a private bathroom equipped with a hot tub and a hairdryer, rooms at the resort also feature free WiFi, while certain rooms contain a sea view. A buffet breakfast is available at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive. The accommodation offers a hot tub. You can play pool at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive, and the area is popular for snorkeling. Speaking English and Spanish, staff at the 24-hour front desk can help you plan your stay. Playa del Carmen Maritime Terminal is 13 miles from the resort, while Tulum Archeological Site is 28 miles away. Cozumel International Airport is 22 miles from the property, and the property offers a paid airport shuttle service.

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive is located in Puerto Aventuras.

This 154 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wellness Facilities, Restaurant, Breakfast, and several others. This is a 5 star rated property and has over 51 reviews with the average score of 8.7 . Coming to Puerto Aventuras and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 154 Bedrooms Resort if you want to learn more about this place in Puerto Aventuras. These details are authentic, as they are provided by our partner, booking.com.

This Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Snack bar

Restaurant

Breakfast in the room

Wine/Champagne

Fruit

Parking

Private Parking

Parking

Free parking

Parking on site

Activities

Entertainment staff

Fitness center

Bowling

Private beach area

Evening entertainment

Water park

Beach

Themed dinners

Game room

Yoga classes

Tennis court

Tennis equipment

Live sports events (broadcast)

Spa facilities

Massage

Nightclub/DJ

Golf course (within 2 miles)

Hot tub/Jacuzzi

Snorkeling

Beachfront

Pool table

Fitness classes

Sauna

Bingo

Fitness

Live music/Performance

General

Air conditioning

Designated smoking area

Facilities for disabled guests

Safe

Wifi in all areas

Soundproof rooms

Chapel/Shrine

Adults only

Heating

Non-smoking rooms

Elevator

Convenience store on site

Guest Services

Daily housekeeping

24-hour front desk

Fax/Photocopying

Suit press

Car rental

Baggage storage

Ironing service

Pet bowls

Hair/Beauty salon

Business center

Shuttle service (additional charge)

Meeting/Banquet facilities

Shuttle service

Tour desk

Valet parking

Babysitting/Child services

Laundry

Airport shuttle

Airport shuttle (additional charge)

ATM on site

Room service

Internet

Internet

Free Wifi

Wifi

Outdoors

Outdoor pool (year-round)

Outdoor furniture

Outdoor pool

Sun deck

Garden

Security/Safety

CCTV in common areas

24-hour security

Key card access

Smoke alarms

CCTV outside property

Security alarm

Fire extinguishers

Guest accommodation sealed after cleaning

Guest accommodation disinfected between stays

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

Food can be delivered to guest accommodation

Face masks for guests available

First aid kits available

Process in place to check health of guests

Access to healthcare professionals

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and common areas

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Contactless check-in/out

Cashless payment available

Screens or physical barriers between staff and guests in appropriate areas

Physical distancing rules followed

Mobile app for room service

Spa

Beach umbrellas

Swimming pool

Beach chairs/Loungers

Pool with view

Infinity pool

Pool bar

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Upon check-in photo identification and credit card are required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges, infants from 0-3 years old are free, all children from 4 to 17 years old extra charges apply, when traveling with pets, please note that the property proposes an optional program at an extra charge of usd 150 per pet, per stay. it includes a pet memory foam bed and access to pet friendly areas where the leash is not required, only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, in the event of an early departure, the property will charge you the full amount for your stay.

License number: 008-007-000402/2025

Reviews

Value for money:

7.2

Location:

8.2

Staff:

8.7

Facilities:

8.33

Comfort:

8.77

Cleanliness:

8.73

Vahid

Jan 15, 2026 08:00:00 AM

Review Score: 7

Canada

Reviewer Type: Couple

Travel Purpose: leisure

Positive: It was clean

Negative: Food quality wasn’t very good. Verity wasn’t satisfying. We were there for 7 days and we had exact same thing every day.

Summary: Overally not bad

See All Reviews

Room Arrangement

Room Info	Facilities
Gold Deluxe Double Room Room Type: Quad Room Size: 45 m² 1 King bed(s) Bed 2 Full bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Diamond Deluxe Double Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Garden view, Sea view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Platinum Deluxe Double Room with Terrace Room Type: Double Room Size: 90 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony, Terrace Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Sea view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Rock Royalty Level - Deluxe Platinum Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Garden view, Sea view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Gold Deluxe King Room - PURE Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Rock Suite Platinum Room Type: Suite Room Size: 240 m² 2 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Additional bathroom, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Game console, Flat-screen TV, TV, Satellite channels, Telephone General Air conditioning, Soundproof, Smoke Alarm, Suit press, Private entrance, Trash cans, Ironing facilities, Key card access, Interconnecting room(s) available, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Dining table, Kitchenette, Coffee machine, Dishwasher Outdoors Outdoor dining area, Balcony Living Area Sitting area, Dining area, Sofa Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Sea view Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Platinum Deluxe Double Room with Terrace-1 Room Type: Double Room Size: 90 m² 1 King bed(s) Bed	Food & Drink Chocolate/Cookies, Wine/Champagne, Minibar, Bottle of water, Fruit Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Garden view, Sea view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Deluxe Swim-up King Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Entire unit located on ground floor Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Deluxe Gold King Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Platinum Deluxe Double Room with Terrace Room Type: Double Room Size: 90 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed Exclusive services Free gym access
Deluxe King Bed Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Shampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Toothbrush, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Shower cap Media & Technology Satellite channels, Flat-screen TV, TV, Telephone General Air conditioning, Soundproof, Smoke Alarm, Private entrance, Trash cans, Ironing facilities, Key card access, Iron, Laptop safe Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs View Garden view Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Clothes rack, Non-feather pillow, Socket near the bed

FAQ's

Is this Puerto Aventuras resort pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puerto Aventuras resort?

Check-in time for Puerto Aventuras resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $382 per night with includes Air Conditioner, Parking, Ocean View, Oceanfront, Transportation/Shuttle, Spa, Guest Services, Pool, Security/Safety, Business Services, Wellness Facilities, Restaurant, Breakfast, Hot Tub, Laundry, Pet Friendly, Designated Smoking Area, View, Wheelchair Accessible, Private Beach, Accessibility, Fireplace/Heating, Entertainment, Balcony/Terrace, Sports/Activities, Bar, Child Friendly, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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